Technical Support is the front line and single point of contact for all City, County, and external customer inquiries, incidents, and service requests. It operates 24/7 to provide customers with advice, guidance and the rapid restoration of services.
Creations, modifications, and other management of user accounts for access to IT systems.
Hardware and software support for City and County operated PC's, MACs, and other Smart computing devices. This includes remote and onsite incident repair and standard software installation, updating, patching and quotes for software and hardware.
Covering local desktop and network printers. Users may request installation, removal, or repair of printers.
Support for primary voice communications including voicemail, VOIP, conference calling, specialized incoming call distribution technologies (ACD/IVR), reporting, and billing.
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