Technology Support

Prompt, friendly and helpful. Our Tech Services team is tasked with making sure our clients receive the support they need quickly and efficiently. Our 24/7 Service Center handles calls and self-service inquiries and monitors performance to make sure tickets are logged and client concerns are being addressed. This team is also tasked with making sure client computing devices and printers are working properly to minimize downtime for City and County employees.

Need Support?

Call 402-444-3663


Technical Support
Technical Support-image

Technical Support is the front line and single point of contact for all City, County, and external customer inquiries, incidents, and service requests. It operates 24/7 to provide customers with advice, guidance and the rapid restoration of services.

Account Management
Account Management-image

Creations, modifications, and other management of user accounts for access to IT systems.

Desktop
Desktop-image

Hardware and software support for City and County operated PC's, MACs, and other Smart computing devices. This includes remote and onsite incident repair and standard software installation, updating, patching and quotes for software and hardware.

Printers
Printers-image

Covering local desktop and network printers. Users may request installation, removal, or repair of printers.

Telephone
Telephone-image

Support for primary voice communications including voicemail, VOIP, conference calling, specialized incoming call distribution technologies (ACD/IVR), reporting, and billing.

Back to Top